Grant PUD’s Billing Records Reflect Pandemic’s Impact on Residential Customers

Grant PUD's billing records from 2020 and 2021 illustrate the struggle residential customers faced paying their power bill in the midst of the pandemic shutdown. At the end of February, 1,072 customers were 90 days overdue for their bill whereas prior to the pandemic in January 2020, only 39 customers were behind.

"Energy used by customers still has been paid for so depending on a family or individuals circumstances, our customer service folks, they have tools to help out," said Christine Pratt, public affairs officer. "We can work with each family or individual on a plan that would help them repay their bill over time."

Grant PUD can also assist with its Share the Warmth program and by connecting struggling customers with outside agencies that provide energy bill assistance.

Roughly 1,200 families received support with their electric bills in 2020.